Frequently Asked Questions:

Please see our frequently asked questions below. If you don't find what you're looking for, please call us direct for quick and easy assistance.

• How can I view the status of my order?
• What are my shipping costs?
• How do I add international shipping charges to my order?
• What do I do if I need to exchange or return my order?
• My Paypal payment will not process.
• How can I update my account profile (change address, etc.)?
• I am a member of the US Military. How do I access the STG Military Support Program?

Q: How can I view the status of my order?

A: We like to offer personal service. Our staff are some of the most knowledgeable you will find in this industry, making the advice we have to offer very helpful. If you have any questions feel free to call 1-888-784-4327 for caller in the United States, 1-586-786-0911 for International Callers and we wil be happy to assist you. Also you can email us at orders@sportbiketrackgear.com.

Q: What are my shipping costs?

A: Free FedEx Ground Insured shipping for every order over $150.00 inside the lower 48 states. Please see our shipping page for complete details. You can also call or email us at orders@sportbiketrackgear.com for a quote. We will ship worldwide!

Q: How do I add International Shipping Charges to my order?

A: Please see our shipping page for complete details.

Q: What do I do if I need to exchange or return my order?

A: Call 1-888-784-4327 and ask for the salesman you dealt with when placing your order. They'll handle everything for you. If you ordered online, just call and ask to talk to anyone here and they'll be happy to help you with your return or exchange. No returns can be sent without first contacting us to receive a return authorization number.

Q: My Paypal payment will not process.

A: The information you enter on our site MUST MATCH THE INFORMATION YOU HAVE ENTERED WITH PAYPAL EXACTLY. When we say exact, we mean exact. If Paypal is your preferred method of payment we suggest going to your Paypal account profile and doing a copy and paste. If you are unable to make this work call us directly and we can send you a Paypal request for money which will streamline the process for you.

Also, if you are an international customer, consider using Google Checkout for added fraud protection and security on your purchases.

Q: How can I update my account profile (change my address, etc.)?

A: View your account profile here. This will allow you to update all of your contact information, change your password and view your STG account history.

Q: I am a member of the US Military, how do I access the STG Military Support Program?

A: Please see our Military Customer page for more information.