Frequently Asked Questions
Q: How can I view the status of my order?
A: We like to offer personal service. Our staff are some of the most knowledgeable you will find in this industry, making the advice we have to offer very helpful. If you have any questions feel free to call 1-888-784-4327 for caller in the United States, 1-586-786-0911 for International Callers and we wil be happy to assist you. Also you can email us at orders@sportbiketrackgear.com |
Q: What are your shipping costs?
A: Free FedEx Ground Insured shipping for every order over $150.00 inside the lower 48 states. All international orders must email us at orders@sportbiketrackgear.com for a quote. International orders can also use the link to our International Shipping Menu which will be available as you proceed through the checkout procedure. We use USPS Airmail for all international orders. We will ship world wide! |
Q: How do I add International Shipping Charges to my order?
A:  |
Q: What do I do if I need to exchange or return my order? A: Call 1-888-784-4327, ask for Returns & Exchanges or email: jason@sportbiketrackgear.com. We will be happy to assist you with this. No returns can be sent without first calling or emailing us to get a RETURN AUTHORIZATION NUMBER! |
Q: My Paypal payment will not process.
A: The information you enter on our site MUST MATCH THE INFORMATION YOU HAVE ENTERED WITH PAYPAL EXACTLY. When we say exact, we mean exact. If Paypal is your preferred method of payment we suggest going to your Paypal account profile and doing a copy and paste. If you are unable to make this work call us at 1-888-784-4327 and we can send you a Paypal request for money which will streamline the process for you. |
Q: How can I update my account profile (change my address etc...)?
A: Click here to access your account profile. This will allow you to update all of your contact information, change your password and view your STG account history. |
Q: I am a member of the US Military, how do I access the STG Military Support Program?
A: Military Customers Click Here. Simply Click the link to the left for access. |
To obtain the status of an order, enter the confirmation number and click Go!.
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