NOTE: For the best service, the fastest way to process a return or exchange is to call us. We pride ourselves on personal service and speaking to a living breathing human over the phone beats an email everytime. It is very important to all of us at Sportbiketrackgear.com that our customers are happy with the items the have ordered. From time to time an exchange may be necessary.

We work really hard to keep the prices reasonable while maintaining what we feel to be the highest level of service this industry has to offer. There are very few shops out there a rider can call and get the same advice our staff has to offer. All of the heavy discounts we offer make it impossible to offer free exchanges and returns. We feel our policy is very fair, more than most you will find. If the exchange is being made on an item we physically stock all we will ask you to pay for when making an exchange is the shipping, no restocking fee.

Any returns for store credit will not be subject to a restocking fee, they will however be less shipping spent to get the item to the customer.

All refunds will be less shipping spent to get the item to the customer as well as a 10-25% restocking fee. We typically use the 10% restocking fee for returns (remember exchanges or store credit are minus shipping we spent to get the product to you, they are expemt from restocking fees). These fees are to cover credit card processing and order processing.

• All merchandise purchased from Sportbiketrackgear.com is sold new in its original factory packaging with all contents as supplied to us by the manufacturer/distributor.
• ALL APPROVED ITEMS MUST BE RETURNED IN NEW RESALABLE CONDITION! All items must be returned with their original documentation/literature/instructions and packaging intact and attached. Items which have been ridden in, used items and any items without the tags attached may be refused, at the sole discretion of our staff. Wearing it inside the house to check fit is both acceptable and encouraged.
• No returns or exchanges will be accepted without an RA number. RA requests can be acquired via email, or over the phone with STG staff. Packages sent to us without a valid RA number clearly marked on the outside of the box will be refused.
• Custom Orders- Any item described as "custom" or "special order" including any and all but not limited to, Spiegler brake/clutch lines will not be eligible for return and/or exchange. These items are made to order and are not carried "in stock", therefore they cannot be returned and/or exchanged unless there is a defect in the line itself.
• It is the responsibility of the customer to pay for the shipping of the returned or exchanged item back to Sportbiketrackgear.com. Returns and exchanges sent COD will be refused.
• Sportbiketrackgear.com will not refund shipping charges for any returns or exchanges unless the return or exchange is the result of an error made by Sportbiketrackgear.com.
• Sportbiketrackgear.com is not responsible for personal items left in returned or exchanged merchandise.
• Returns or exchanges must be received by Sportiketrackgear.com within 10 business days from the date the RA# is issued.
• NEVER ship an item in its original manufacturers packaging - it will arrive damaged. I.E. a helmet in it's manufacturer box, with postage labeled on the outside. We suggest using the same packaging we used to send the items to you to ensure your return or exchange is not damaged on the way back to Sportbiketrackgear.com.
• We are not responsible for goods received that are damaged. WE STRONGLY ENCOURAGE INSURING ALL PACKAGES! These damaged goods become the property of the buyer if not shipped properly, and you may be charged for shipping for any items returned to you.

• REARSETS, GLOVES, FRAME SLIDERS, ENGINE COVERS & OTHER SMALL PACKAGES $10.00
• HELMETS, BODY ARMOR, WINDSCREENS & OTHER MEDIUM PACKAGES $15.00
• BOOTS, SUITS, JACKETS, LEATHER JACKETS & OTHER LARGE PACKAGES $20.00
• EXHAUST, TIRES, BIKE STANDS & OTHER OVERSIZE PACKAGES $30.00

Return and Exchange Period:
• Eligible returns or exchanges must be arranged wihtin 20 calendar days from shipping date.
• The return or exchange must be shipped back to Sportbiketrackgear.com within 10 business days from receipt of RA #. Exceptions:
• CLOSEOUT items are available for exchange only.
• CERTAIN CLOSEOUT items may not qualify for returns or exchanges, if this is the case they will be clearly marked.
• We offer "hassle free" exchanges with the Scorpion helmets. In the event you need to exchange the helmet call us and ask for our Return/Exchange Department and we will get you an RA #. You can also email jason@sportbiketrackgear.com for assistance. After you have received the RA #, simply ship the helmet back to us and we will ship the replacement FREE of charge!
  
  PLEASE NOTE: Free return shipping is available one time only, THIS OFFER DOES NOT INCLUDE THE DISCOUNTED SCOPRION PRODUCT
  
  
• HELD Phantom Gloves purchased at the listed retail price are backed by our "Freight Prepaid Hassle Free" exchange program. In the event you need to exchange the helmet call us and ask for our Return/Exchange Department and we will get you an RA #. You can also email jason@sportbiketrackgear.com for assistance. After you have received the RA #, simply ship the gloves back to us and we will ship the replacement pair FREE of charge!
  
  PLEASE NOTE: Free return shipping is available one time only, THIS OFFER DOES NOT INCLUDE THE DISCOUNTED OR SALE PRICED HELD PRODUCT. Offer only valid if exchange is being made for size.